About Us

Business Process Optimisation, Development, CRM, Sales, Marketing & Admin Consultancy/Training

Here’s the professional bit:

Natalie Cooke, Founder:
“With 20+ years experience in business, (yikes I’m showing my age!), winning many achievement awards for Sales and Business Development and having worked in a variety of industry sectors, (from Business Software Companies such as CRM, Payroll and Accounts to Business Start-ups through to Scientific Instrumentation Suppliers and a good few other market spaces in between) I have gleaned and gained extensive experience and knowledge in general, office, business development, process optimisation, sales & marketing management, training and mentorship.  Basically myself and my team help companies define, improve and execute business processes and strategies by offering focused and practical advice based on examining your company structures.  We provide coaching, training and project management (eg: Business Development, Mentorship, CRM, ERP, BPM) or get stuck in with hands on services such as organising events, driving sales and marketing teams, build e-newsletters and social media releases…

CRM (Customer Relationship Management) systems are a passion of mine.  A business with a healthy CRM/XRM ethos will always (100%) be a successful, lucrative and awesome business!”

A Summary of our skills/services that ‘help me, help you’
(I love Jerry McGuire quotes)

  • Business Process Optimisation (consultancy, assessments, training)
  • CRM (assessment, project management, training)
  • Sales and Marketing (including cold calling, follow throughs, emailers, social media marketing etc etc)
  • Business Development and Improvement
  • Project Management on software implementations & BPM
  • Digital Transformation
  • Overall Business ‘Health Checks’
  • How to run successful: Customer Care and Support
  • How to run successful: Office, Admin and HR
  • Organising Events, Seminars etc
  • Accounts and Data Control (incl CRM and ERP, which intertwine with all of the above)
  • Mentoring

Our Core Services

Here’s the not so business-y bit:

“I truly do love working in business, I get excited when I can strike off an action plan from my to-do list.  My team and I are diligent freaks who love working with people to grow their businesses.  That’s it in a nut shell.  Many of your businesses began with a great idea, with passion, care, hard work, drive and creativity but often due to demanding workloads (because your business is a great one), many owners are ‘reacting’ to their business rather than driving and improving it. Here is where we come in, we can help you to identify the sore points of the business as a whole and from there work to improve or create processes that grow with your business. Controlling your business and it NOT controlling you!  (I know, I’ve mentioned that before 🙂 ) Thus propelling your business and equity to even greater achievements and success.”

Want to know more?

If you would like to learn more about Natalie’s professional experience please feel free to check out her LinkedIn page

Happy Customers

Don’t believe us? 😉
Here are some Testimonials from former clients

We're so excited to let you know that we have a brand new look and a new home on the internet!

Take me there!